The United Difference - Fraud


Education Corner

A Simple Way to Prevent Fraud

Debit Card and Account Alerts
 

Have you ever?

  • Wished you could be notified when a large amount comes out of your checking account? Or when your balance gets low? 
  • Lost your debit card and wish you could block it from someone else using it? 
You can set up alerts on your debit card and/or your checking account for these situations and more! After setting alerts, you will be notified by text or email when transactions, based on your preferences, are posted to your account and when your account needs your attention. It’s very simple and takes only a few minutes! Here’s how:

Set Up Debit Card Alerts and Preferences

  1. Log in to either Online or Mobile Banking.
  2. Choose Card Controls from the menu. 
  3. Follow the instructions to enroll.
  4. Choose your debit card.
  5. Click on Alerts and Protections and/or Travel Notices to establish your alerts, manage travel notices, and block or unblock your card.

Set Up Account Alerts

  1. Log in to either Online or Mobile Banking.
  2. Simply go to your checking or savings account and use the Alert Preferences feature to establish balance and transaction alerts.
Setting alerts will help you manage your account, prevent fraud, and give you the peace of mind of knowing you have control of your debit card and your account. 
 

Example
A customer received a text message of an online transaction that was posted to their account for purchases they did not authorize. The customer acted quickly, blocked their card and notified the bank so we could take the necessary steps to avoid further fraudulent transactions. This customer was very thankful they had alerts set up and were able to block their card until the problem was resolved.